Return & Exchange
MyGift is keen on providing the best quality of brands for your little one’s comfort. If for any reason you are not satisfied with your purchase, MyGift offers you a flexible refund or store credit policy. This policy does not apply to the goods that have been used, damaged, washed or if any attempts have been made that compromise the product. All products must be returned in its original condition with the price tag attached. A proof of purchase of each item you wish to return must be provided in order to confirm the return. MyGift has the right to deny the request if the item does not meet our returns policy requirements. Any item you wish to return will be inspected in order to be authorized for a refund. If the conditions of our policy have been met, we will refund you excluding any shipping/delivery charges. Returns that do not meet our policy will be sent back to the customer. Refunds process will normally take from 7-10 working days, depends on the bank.
For local orders: We will collect the item/s from your home or an alternative address, delivery charges will be at your expense.
For international orders: All shipping charges related to returns will be at your expense. MyGift takes no responsibility if any item been lost while being returned.
For local orders: If you wish to exchange an item, kindly contact us by Email OR Whatsapp to start the necessary arrangements. MyGift offers exchange within 5 days of receipt if the terms of our exchange policy are met. The Exchange policy does not apply to the items that have been used, washed, damaged or if any attempt has been made that affect the product. The price tag must be attached and item must be returned in its original condition. A proof of purchase must be provided or at least the order number in order to confirm the exchange. MyGift has the right to deny the exchange process if the requirements and policy are not met by the customer.
For international orders: We do not offer an exchange policy. You may return your item within 7 days of your purchase for the store credit and then purchase a replacement size, color or alternative item.
MyGift is very careful in providing and ensuring all products are in excellent condition for our customer satisfaction. If any problem has occurred, please feel free to contact us no later than 3 days of receiving your order. If you wish to exchange a faulty item instead of obtaining a refund, MyGift can only replace the same product with the same size. If the required replacement item is not available, MyGift will ensure you will get a full refund plus shipping expenses.